REFUND REGULATION

Repair, Replace, Refund

(Warranty for Machine 1 year)

(Warranty for Others 1 Month)

You have the right to ask for a repair, replacement or refund under the Korean Consumer Law consumer guarantees for products and services bought on or after 1 January 2011.

Repair, replacement or refund

You can ask a business for your preference of a free repair, replacement or refund, but you are not always entitled to one. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.

If you have a minor problem with a product or service, the business can choose to give you a free repair instead of a replacement or refund. When you have a major problem with a product, you have the right to ask for your choice of a replacement or refund. For a major problem with a service, you can get the refund.

Repairs

If the problem with a product or service is minor, you must accept a free repair if the business offers you one.

If the business fails to give you a free repair within a reasonable time or cannot fix your problem, you can:

- ask for a replacement

- ask for a refund

- recover compensation for the drop in value below the price paid.

Repair notices

Under the Korean Consumer Law, businesses accepting goods for repair must provide consumers with repair notices when:

- the goods being repaired are capable of retaining user-generated data, for example, mobile phones, computers, portable music players and other similar electronic goods

- it is the repairer’s practice to supply refurbished goods rather than repair defective goods, or to use refurbished parts in the repair of defective goods.

The consumer must receive the repair notice in writing before the goods are accepted by the business for repair.

Replacements and refunds

You can ask for a replacement or refund if the problem with the product is major. (Within 1 year)

Replaced products must be of an identical type to the product originally supplied. Refunds should be the same amount we get from you which mean little smaller than you paid because of Exchage rate..

The business may take into account how much time has passed since you bought the product considering the following factors:

·- type of product

- how a consumer is likely to use the product

- the length of time for which it is reasonable for the product to be used

- the amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.

For a major problem with services you can cancel the contract and obtain a refund or seek compensation for the drop in value of your services provided compared to the price paid.

What is a major problem?

A product or good or Service has a major problem when:

it is significantly different from the sample or description
it doesn’t do what the business said it would, or what you asked for and can’t easily be fixed.

Returning the product

You are entitled to return a product if you believe that there is a problem. You are generally responsible for returning the product if it can be posted or easily returned. You are entitled to recover reasonable postage or transportation costs from the business if the product is confirmed to have a problem, so keep your receipts.

For Machine you need to remember the Product lot number. (It is on box and product)

Approaching the retailer or manufacturer

The retailer who sold you the product or service cannot refuse to help you by sending you to the manufacturer or importer. You can approach the manufacturer or importer directly, however, you will only be entitled to recover costs from them, which include an amount for reduction in the product’s value and in some cases compensation for damages or loss. You cannot demand a repair, replacement or refund from the manufacturer.

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